Library service offers digital helpline for all
September 23, 2020
Northumberland Libraries is now offering a digital helpline for anyone who is struggling with IT at home.
Members of the public can now request a call back from staff to help with anything from getting online to setting up an email account or accessing digital books to read or listen to.
The Digital Helpline is open Mon-Thurs 8.30am-5pm and Fri 8.30am-4.30pm. All help is free, private and done by staff and is open to all public, not just library members.
A member of the team will call you back once you have requested a call back appointment. They can help with:
- •Getting online (connecting to existing WiFi at home)
- •Using the internet.
- •Setting up a free email account.
- •Accessing free digital books to read or listen to.
- •Supporting access to all digital NHS services.
- •Setting up Zoom, Skype and other video chats.
- •Online shopping.
- •Troubleshooting other basic problems.
Call 0345 600 6400 or fill out an online form to request help.
Nigel Walsh, Head of Cultural Services at Northumberland County Council said: “Whilst we have been able to reopen some of our IT facilities at some of our libraries, we have not been able to do it at every one. We have a highly skilled and knowledgable team who wanted to be able to continue to help people from their home.
“Many people will be going online for the first time or trying to access services they have not needed from home before and we wanted to do everything we could to help with this, whether you are a library member or not.”
If you’re not already a member of the library and would like to access the digital library from home you can still sign up at mylibrary.co.uk and start accessing hundreds of eBooks, eAudio and eMagazines
For the latest updates on libraries and information on current opening times go to www.mylibrary.co.uk